Staff

• Setting goals for your staff to reach for.
• Set targets for your staff to reach every day.
• Up sell if you have a gap in your day or you get a cancellation
• Make sure you have a cancellation list for client’s who wanted an appointment that day but couldn’t get in.
• Confirm early – late and Saturday appointments
• Manage the clients you know who run late
• Always know what your staff are doing
• Make sure your staff always look presentable – set examples yourself–LEAD BY EXAMPLE
• Make it clear to your staff how you expect them to look
• Your staff needs to know that they rely on you in the work place and that they can come to you for personal issues as well. Supportive environment.
• Staff appraisals – this way you will always know what your staff wants and needs are. Very important: Your staff needs to know you will listen to them and act to make improvements where possible.
• Create staff incentives to motivate them.
• Make sure your staff knows they can’t have holidays in busy times.
• Train juniors to become your core staff members
• Offer $$$ incentive for your juniors to stay with you
• Thank your staff for a good day
• Always say good morning and good night to your staff
• Staff training in house
• Staff meetings regularly
• Make sure your staff are at work 10 minutes before their shift

Clients

• Where needed have them sign release forms. This depends on how strict your insurance laws are.
• Always ask your client when they call if they want a manicure or pedicure with any service they have called to book
• Consultation – CONSULTATION MEANS SALES
• Client cards – write down everything about them. The treatment they have and prefer – little things about their life you can ask them about at the next appointment
• OH+S
• Where possible walk your clients to their car if they have wet nails so you can help them with their things.
• Always address contraindications.
• OH+S – what to do if your client has contraindications.
• If possible, have a quiet place in your salon where clients can choose to sit while their nails are drying if they want some peace and quite.

Selling

• Up selling and ways to do that
• Polish selling reference manual
• What colours go with what
• How to sell the polish
• Overcoming objections
• Promotions to build your salon business
• GWP (polish product etc.) if you are building your business or for promotion.
• Gift Voucher – sell a polish with every Gift Voucher
• Make sure you always have product to sell.
• Targets for your staff
• Be on your staff all day to sell
• Put sheets in your staff room of how much they are selling

Salon

• Make sure your salon is always immaculate – all day – check it
• Last thing before leaving the salon check to make sure everything in the salon looks beautiful and your Spa Bar is displayed.
• Make sure who ever arrives at work first puts on the kettle, laundry is done and folded, you have milk and biscuits, rooms clean and set-up, the music is on and the manicure stations/trolley are set-up ready to go.
• No personal phone calls – only important issues
• Staff not to crowd desk only manager
• Reception desk is always clean and tidy
• Music is on
• Oil burner
• Comfortable temperature
• Equipment is always working and presentable
• Make sure your signage isn’t messy and crowded
• Retail shelves are cleaned every day
• Nail polish testers are always clean and not gluggy / lids on tight
• Skin Care boxes are dusted and positioned beautifully
• Files and Buffers are displayed beautifully.
• Make sure your retail area is accessible so clients can touch and feel
• Client cards are stored correctly
• You have your OH+S sorted correctly in case the health inspector arrives with out notice
• Let your clients see that you follow strict Health + Hygiene regulations